Portas, M (2010) Shop! Mary Portas turns her nose up at easyjet's inflight shopping experience Daily Telegraph magazine 4th September, 2010 p.13
Ever since I've been following this excellent column I have been waiting for Mary Portas to get around to a review of easyJet ( don't tell me that you didn't recognise the logo ! )
Her verdict in brief 6/10 - good customer service, terrible food and overpriced inflight catering.
There is also a paragraph in Mary's article about easyJet's website ( and I'm sure most people will have used that ). The 'Help' function bumps you into a frequently irrelevant page of FAQ's. Better than the telephone support, which Mary claims is "hopeless, just hopeless"
I am quoting all the above from my printed copy of saturday's paper. The Telegraph website of this column
has not been updated since the end of July.
Neither can I find this article on the Newsbank database, which includes the content of the paper, but not the glossy magazine maybe ?
Maybe there are some advantages to the old-fashioned print sources after all !